Smart Gallery CleanupSupport
Most answers are below. If you can't find yours, email us.
Contact us
support@smartgallerycleanup.comWe aim to reply within 2 working days. Please include your iPhone model and the app version (Settings in the app). Never send us your photos.
Common questions
Where did my deleted photos go?
Photos you bin go to iOS Recently Deleted. Open the Photos app, tap Albums, scroll to Recently Deleted, and tap Recover on anything you want back.
How long can I recover deleted photos?
For 30 days. After that, iOS removes them permanently. If you empty Recently Deleted yourself, they are gone straight away. We recommend keeping a backup, such as iCloud Photos.
Are my photos uploaded anywhere?
No. All screening happens on your iPhone and your photos never leave it. See our Privacy Policy.
Will the app delete my Favorites?
No. Favorites are always prioritised and never suggested for deletion.
Is the app free?
Downloading is free and your first trip is free to clean. After that, a subscription unlocks unlimited clean-ups: monthly, 3 months, 6 months or 12 months.
Does screening continue if I leave the app?
Usually, yes. Screening can keep running in the background and you will get a notification when it is done. If iOS pauses it, you will see a notification asking you to open the app to continue. Keeping the app open is fastest.
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, choose Smart Gallery Cleanup and tap Cancel Subscription. Cancel at least 24 hours before renewal to avoid the next charge.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Why weren't two similar photos grouped together?
The app keeps photos apart when they show different people or very different scenes, so nothing important is lost. If a grouping looks wrong, email us and tell us what you saw.